Desktop Support Powered by NED

Our Network Engineering Department, or NED™, includes Desktop Support which provides affordable on-demand remote support for your desktop users. Desktop Support powered by NED™ establishes an immediate connection between your user, their desktop, and an Access Technologies Remote Support Analyst.

Desktop Support powered by NED™ enables our Support Analysts to be ‘virtually' onsite without the cost of being ‘literally' onsite. With NED™ Desktop Support, your users connect to our support center, receive support, and then continue working almost immediately, increasing worker productivity.

Context Specific Help:

Access Technologies can accommodate Application Specific support in addition to general desktop inquires. NED™ services can embed "HELP ME' buttons on the menu bar of corporate applications to summon immediate support prepared to address and resolve application-specific problems and questions.

Benefits for Your Business:

  • Decrease the need for onsite support
  • Shorten call times and reduce repeat call for the same issue
  • Diagnose and resolve problems faster via remote screen sharing
  • Optimize your users' efforts towards their core responsibilities

Unmatched Security:
NED™ Desktop Support™ uses the latest technology to ensure that all data is completely secure between yourself and the NED™ Desktop Support Analyst, both during and after and support sessions. The security measures incorporated such as AES 256-bit encryption are designed to stop any unauthorized persons from gaining access to your data, programs, or systems.

Affordable Cost Model:
Desktop Support services are billed in 15 minute increments as opposed to the traditional ‘1 hour minimum plus travel'. Statistically 80% of desktop support can be accomplished remotely and most support calls can be resolved within 15 minutes.

MANAGED SERVICE SOLUTIONS

  • 1
Network Engineering Department

Access Technologies provides full spectrum IT + network monitoring, alerting and reporting services through NED - our exclusive management system.

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